Radford University invites applications for the position of Help Desk Technician in the Division of Information Technology. This position provides professional and courteous front line technical help desk assistance for the university community. Provide walk-in, phone and email technical support in a courteous and timely manner to ensure effective resolution of user issues. Provide on-site support visiting the customer when necessary to resolve problems. Provide on-site and phone support to faculty in the use of classroom technology.
Located in beautiful southwestern Virginia, Radford University is a comprehensive, midsize student-focused public university that offers its more than 9,500 students a diversity of outstanding academic programs. Renowned for teaching excellence and a focus on strong faculty/student bonds, the innovative use of technology in the learning environment, and a vibrant student life on a beautiful campus, Radford University offers many opportunities to engage both faculty and students in teaching, research and public service as scholars and citizens. We seek new colleagues with a passion for student success and willingness to contribute to our collegial intellectual community. More information can be found at https://www.radford.edu.
Required Qualifications: Demonstrated knowledge of MS Windows operating system installation and troubleshooting, MS Office applications, networked and wireless computing environments, and TCP/IP. Knowledge of mobile platforms including smartphones and tablets. Ability to identify, troubleshoot and resolve technical issues. Ability to provide clear and concise communication. Ability to lift/move 50 pounds.
Preferred Qualifications:Experience supporting and troubleshooting Mac OS X operating systems. Prior experience providing technical customer support in an academic environment. Experience supporting mobile technologies
Apply online at https://jobs.radford.edu/postings/6994. Only online applications will be accepted. Review of applications will begin on February 18, 2019.
Radford University is an EO/AA employer committed to diversity. All new hires to Radford University are subject to E-Verify. E-Verify is administered by the U.S. Department of Homeland Security, USCIS-Verification Division and the Social Security Administration and allows participating employers to electronically verify employment eligibility.
Location/Region: Radford, VA (US)